Seeing is believing, so we asked a few Medicare and MA members to hop on a call with us while they connected their plans to Flexpa for the first time. Check out the recordings below.
70.61
%
of all user authorization attempts through Flexpa succeed.
75.41
%
of all Medicare and Medicare Advantage users authorization attempts are successful.
67.76
%
of all users complete the Flexpa flow within 3 minutes. 85.29% complete it within 5 minutes.
Watch William, a Medicare Advantage member breeze through connecting his Humana account for the first time.
Donald
• L.A. Care MA
Watch Donald, a Medicare Advantage member navigate a password reset flow, grab a temporary password, create a new one, and log in successfully.
Carol
• medicare.gov
Watch Carol, a Medicare and MA dual member carefully read through each consent, successfully connect, and compare the experience to her recent manual process.
John
• Cigna MA
Watch John, a Medicare Advantage member easily walk through the Cigna connection process, including retrieving a second factor authentication code.
